Have any questions? We're here to assist you.

Answers to common questions for first-time users exploring the platform.

For Patients

1

How do I search for a doctor or hospital on Medzillo?

Use the homepage search bar or specialty/hospital tabs to find a doctor by name, specialty, or hospital.

2

What does entering a queue mean?

It means you've reserved your spot in a digital waiting list for offline consultation at the selected hospital.

3

Can I book consultations for my family members?

Yes, you can manage and book for multiple family members under one account.

4

How do I know my position in the queue?

Your token number and queue status are shown in the Queue Card on the home/dashboard.

5

What happens if the doctor rejects my consultation?

The status will be updated to "Rejected." You can rebook with another available slot.

For Doctors

1

How is the patient queue organized?

Patients are grouped based on hospital, date, and time slot. Each combination creates a unique queue.

2

Can I schedule a follow-up consultation for a patient?

Yes, use the "Schedule Next Consultation" button on the patient view page.

3

How do I manage non-working days?

Go to your dashboard > Manage Non-Working Days to block dates from receiving bookings.

4

What is the purpose of the 'Mark as Rejected' button?

It removes a patient from the active queue and updates the patient's app accordingly.

5

How do I download consultation records?

Use the "Download Patient Records" button on your dashboard (filtered by hospital and month).

For Medical Reps

1

How do I send brochures to a doctor?

Scan the doctor's QR, select a brochure from your profile, write a message, and hit "Submit."

2

What happens after I submit a brochure?

The doctor can review it, reject it, save it for later, or schedule a meeting with you.

3

How do I know if a doctor viewed or saved my brochure?

Check your profile's upcoming meetings or track saved interactions on your dashboard.

4

Why did my brochure submission disappear?

If a doctor takes no action on it within 7 days, the file expires and disappears from their view.

5

Can I track my past visits and brochure performance?

Yes, visit your dashboard to access history logs and the "Brochure Analytics" section.